Refund and Cancellation Policy

Payments for Securedy Labs subscriptions are generally non-refundable. We may issue a refund when a verified technical issue or billing error is reported within seven (7) calendar days of the payment date. Refund requests submitted after this period are not eligible for consideration. Subscription renewal charges are non-refundable. This includes situations where you forgot to cancel your subscription before its renewal date, did not use the service, or no longer wish to continue using Securedy Labs. Nothing in this policy limits any refund rights you may have under applicable law.

The CCNA Pass Guarantee described in Section 10.4 of our Terms of Service is the single stated exception to the general rule in Section 1 above. It is a separate offer with its own eligibility criteria and its own, longer window. Under that guarantee, if you complete our CCNA 200-301 track and still do not pass the Cisco CCNA 200-301 exam, we will refund your subscription, subject to all of the following: (1) your refund request is submitted within 90 days of your first paid subscription payment; (2) you have made sustained, genuine use of the Services throughout that period, meeting the active-use, course-completion, and practice-challenge thresholds described in your account; (3) you provide proof that you sat for and did not pass the Cisco CCNA 200-301 exam. The seven (7) day window in Section 1 does not apply to a request made under the CCNA Pass Guarantee. All other terms of the guarantee, including the requirement that we review each request manually, are set out in full in Section 10.4 of the Terms of Service, which controls in the event of any inconsistency with this summary.

You may cancel your subscription at any time by visiting Settings → Billing in your Securedy Labs account. Canceling stops future renewal charges but does not provide a refund for charges that have already been processed. After cancellation, your Pro access will remain active until the end of your current paid billing period.

To request a refund for an eligible technical issue or billing error, email support@securedy.ai from the email address associated with your Securedy Labs account within seven (7) calendar days of the payment. Your request should include: • Your account email address • The date and amount of the charge • A description of the technical issue or billing error • Any relevant screenshots or supporting information Submitting a request does not guarantee a refund. Securedy Labs will review the request and notify you of its decision. Requests under the CCNA Pass Guarantee go to the same address and should include your exam result. There is no in-app request form for either type of request.

Securedy Labs support@securedy.ai https://www.securedylabs.dev For billing questions and refund requests: support@securedy.ai For legal notices: legal@securedylabs.dev